Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and more.
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping is available for 2-3 day delivery.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping takes 10-15 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
What if my package is lost?
If your package is lost in transit, contact us immediately and we'll work with the carrier to locate it or send a replacement.
Returns & Exchanges
What's your return policy?
We accept returns within 15 days of delivery for defective items or order errors only. Items must be unworn with original tags attached.
How do I initiate a return?
Log into your account, go to your order history, and click 'Return Items' on the order you want to return.
Can I exchange for a different size?
Yes! Simply return your item and place a new order for the correct size. We'll process your refund within 5-7 business days.
Are there any items that can't be returned?
For hygiene reasons, we cannot accept returns on worn items or items without tags.
Sizing & Fit
How do I find my size?
Check our Size Guide page for detailed measurements. We recommend measuring yourself and comparing to our size chart.
Do your items run true to size?
Most items run true to size, but check the product description for specific fit notes.
What if I'm between sizes?
We recommend sizing up if you're between sizes for a more comfortable fit.
Product Care
How do I care for my lingerie?
Hand wash in cold water with mild detergent. Lay flat to dry. Do not bleach or iron.
Can I machine wash lingerie?
We don't recommend it, but if you must, use a delicate cycle in a mesh bag with cold water.
Account & Privacy
Is my information secure?
Yes! We use industry-standard SSL encryption to protect your personal and payment information.
How do I reset my password?
Click 'Forgot Password' on the login page and follow the instructions sent to your email.
Will my order arrive in discreet packaging?
All orders ship in plain, unmarked boxes with no indication of contents.
Still have questions?
Our customer service team is here to help